I purchased 500 products from this company, and there is nothing wrong with the products themselves, but the communication and handling were very poor. I asked the factory to assign another staff member to communicate with me, but they did not do so.
The main reason I will not continue working with this company is solely due to the poor attitude and communication of the staff member I dealt with, Elva Young. If they had accepted my request and assigned another person to communicate with me, I would have continued the cooperation.
Unfortunately, you have good products, but you are losing customers because of poor communication. Communication is the most important factor in building long-term relationships. After this experience, I have decided to look for another factory to work with, purely due to the poor handling and lack of professionalism.